Welcome Office Manager

W Edinburgh is hiring a Welcome Office Manager (Front Office) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.

ABOUT THE ROLE

Reporting to the Director of Rooms, the Welcome Office Manager at W Edinburgh has overall responsibility for all Welcome Office operations, including reception, guest relations and switchboard. We are looking for someone who is polished, professional and dedicated to providing luxury service.

As Welcome Office Manager, key aspects of your role include (but are not limited to):

• Recruit and retain the best talent on the market
• Design and implement the hotel’s front desk policies, standards and procedures
• Devise steps of service and train all staff accordingly
• Develop teamwork throughout your team
• Ensure compliance with all data protection legislation and regulations
• Manage all aspects of the team, including payroll, training, recruitment, performance and discipline
• Keep the team focused on the critical components of operations to drive guest satisfaction and desired financial results
• Effectively handle guest complaints to ensure satisfactory resolution
• Work in collaboration with all heads of departments to ensure a successful hotel operation
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent

Our ideal Welcome Office Manager is someone who has:

• A keen eye for detail
• Natural leadership skills
• Strong organization and multi-tasking skills
• Sophisticated communication skills
• Previous experience working in five star, luxury hotels
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

https://careers.marriott.com/welcome-office-manager-front-office/job/62F2F582A83ED2FEEF8F10B9A3B1D4EE