Embrace your passion for hiking, skiing, snowboarding, and countless outdoor activities in Banff National Park while pursuing a meaningful career at Fairmont Chateau Lake Louise. Working in a National Park is a once-in-a-lifetime opportunity—offering adventure, growth, and a deep connection to nature.
Our team is a network of empowered individuals with a strong sense of self and pride in hospitality excellence. Work hard, play hard, and enjoy extraordinary benefits—including subsidized onsite accommodation that makes saving money easier than ever. Join our Fairmont family today.
As the BASIN Glacial Waters Operations Manager, you will oversee all daily operations of our thermal bathing wellness facility. This role is central to our vision of Fairmont Chateau Lake Louise as a luxury wellness destination rooted in nature, mindfulness, and genuine care.
Reporting to the Director of Basin, you are responsible for leading a team of wellness-focused colleagues while ensuring exceptional service, operational excellence, and a consistently safe and serene environment for our guests.
This position requires calm, composed leadership in a warm, humid, and quiet environment, with an authentic personal commitment to wellness—someone who truly walks the walk and talks the talk.
What You Will Be Doing
Operational Leadership
• Oversee all daily operations of BASIN Glacial Waters, ensuring a seamless, high-quality guest experience.
• Maintain the facility at the highest standards of cleanliness, tidiness, function, and safety.
• Monitor all bodies of water, working closely with certified Pool Operators to ensure safe chemical levels and overall water quality.
Team Leadership & Development
• Lead a team of wellness-oriented colleagues modeling professionalism, mindfulness, and Fairmont service culture.
• Recruit, onboard, train, coach, and performance-manage all operational colleagues.
• Foster a calm and supportive environment that encourages personal and professional growth.
Administrative & Financial Management
• Create and maintain SOPs and training guides for all operational roles.
• Manage scheduling, payroll control, and staffing plans that support both guest demand and financial targets.
• Oversee inventory, ordering, and stock management of supplies, chemicals, linens, and amenities.
• Ensure accurate use of Book4Time and Silverware systems where applicable.
Safety & Guest Experience
• Ensure all colleagues are well-versed in health and safety procedures, emergency protocols, and facility-specific hazards.
• Serve as a calm and visible leader throughout the facility, responding to guest needs with poise and professionalism.
• Collaborate regularly with Engineering to coordinate preventative maintenance and address areas of concern promptly.
• Represent the Wellness Department on the Hotel Health & Safety Committee.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. Job Description RESPONSIBILITIES Reporting to the Health Club & Spa Manager, the incumbent will: Adhere to […]
Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a […]
Urgent Requirement for Chennai hotel 1.Spa Therapist Female 2.Front Office Manager 3.Front Office Executive Male and Female 4.Sales Executive local candidate only 5. Barister/Coffee Maker 6. Stewart & Waiters Candidates must have Hotel background experience Interested candidates share your resume to watsup number 9841862904 email id stephania.skylink@gmail.com
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or […]
