Wellness Supervisor

This role is about more than supervising a space, it’s about driving a vision. As the Fitness & Wellness Supervisor, you are a visible leader, an operational anchor, and a wellness ambassador. You lead from the floor, not from behind a desk.

You ensure our bathhouse, fitness centre, studios, hydrotherapy spaces, and pool deck operate seamlessly, safely, and to the highest luxury standards. With strong initiative, presence, and accountability, you create an environment where guests feel confident, cared for, and inspired, and where your team feels supported, motivated, and clear on expectations.

Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $21 per hour

Key Responsibilities 

Guest Experience & Wellness Leadership 

• Maintain a strong, welcoming, and professional presence within all bathhouse and wellness spaces.
• Lead by example in delivering refined, personalized, and attentive guest service.
• Support guests with orientation, guidance, and confidence within wellness facilities.
• Act as the escalation point for guest concerns, resolving issues with empathy, discretion, and efficiency.
• Uphold Rimrock Banff’s luxury service standards, wellness philosophy, and Emblems brand values at all times.

Daily Operations & Facility Oversight 

• Oversee day-to-day operations of the fitness centre, studios, pool deck, hydrotherapy, and wellness spaces.
• Ensure facilities are consistently pristine, safe, and guest-ready throughout operating hours.
• Complete and oversee opening, closing, and mid-day operational checklists.
• Monitor equipment condition, cleanliness, and functionality; report and follow up on maintenance needs promptly.
• Maintain appropriate inventory levels of towels, amenities, water, and wellness supplies.
• Make real-time decisions to adapt to guest flow, capacity, and operational changes.

Team Leadership & Accountability 

• Provide daily leadership to Fitness & Wellness Hosts as the primary on-shift leader.
• Set clear expectations around luxury service standards, professionalism, and wellness etiquette.
• Lead onboarding, training, and continuous coaching to build team capability and confidence.
• Deliver real-time feedback and performance guidance, addressing concerns promptly and constructively.
• Support scheduling, shift coverage, and time-off coordination to maintain operational continuity.
• Contribute meaningful input to performance evaluations in partnership with the Fitness & Wellness Manager.
• Foster a driven, collaborative team culture rooted in accountability, energy, and shared purpose.

Safety, Compliance & Risk Management 

• Ensure all bathhouse and wellness policies are upheld and consistently enforced.
• Monitor guest activity to ensure safe and appropriate use of facilities and equipment.
• Respond to incidents and emergencies calmly, confidently, and in alignment with established protocols.
• Maintain strong working knowledge of emergency procedures, health & safety regulations, and sanitation standards.
• Ensure accurate and timely incident documentation and reporting.
• https://careers.accor.com/global/en/job/wellness-supervisor-spring-summer-2026-start-in-the-rimrock-resort-hotel-banff-banff-canada-jid-85033