Whatever Whenever Supervisor

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

This integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios. the Whatever Whenever Supervisor should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey. Additional responsibilities include, but are not limited to;

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Pre-assign room allocations in correspondence with the collected data on the reservation – input traces, alerts, comments.
• Can facilitate department meetings and WhatsUp Briefings and continually communicates a clear and consistent message regarding the Welcome goals to produce desired results.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Provide guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, motivating, and coaching employees; serve as a role model.

https://careers.marriott.com/whatever-whenever-supervisor/job/P1-7400083-0