Cluster Rooms Division Manager

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• Be part of a international company
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Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Super opportunity to lead the rooms operations at the cluster Novotel and Mercure Lisboa! We are looking for a new Cluster Rooms Division Manager!

What we expect from you:

• Reporting to the Director of Operations, you will lead all rooms operations for both Novotel and Mercure Lisboa hotels, overlooking a total of 353 rooms and more than 50 Heartists.
• Lead the daily operation of the Rooms Division department, including recruitment, training, operational setup, and team development.
• Strong leadership and “lead by example” attitude with the two main focus being guests and Heartists.
• Ensure the seamless setup and operation of all guest room services, public areas and departments such as Front Office, Reservations and Housekeeping.
• Maintain Novotel´s service standards, ensuring they are integrated into all guest touchpoints and performing regular self-audits.
• Cultivate a high-performance culture within the Rooms Division, motivating and guiding a team of passionate and service-driven professionals.
• Monitor hotel´s Reputation Performance Score, proactively addressing opportunities for improvement of guest satisfaction.
• https://careers.accor.com/global/en/job/cluster-rooms-division-manager-in-novotel-lisboa-lisbon-portugal-jid-50459