Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
https://careers.marriott.com/coord-groups-sa/job/5621C4D5CF749F047FDCFD0D33FDA2E6
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services […]
The iconic Hilton McLean Tysons Corner is seeking a full-time Front Office Supervisor to join their Guest Services team! This beautiful, 458-room hotel is in the heart of Fairfax County’s business district and is five minutes from the Metro Silver Line! The ideal candidate for this position will have a minimum of 1 year hotel front office […]
JOB DESCRIPTION The iconic Hotel del Coronado is looking for a Resort Concierge and Reservations Supervisor to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San […]
Embassy Suites by Hilton Miami International Airport is searching for a talented Full-Time Bellperson to join their team! The ideal candidate is an enthusiastic, guest-focused professional with strong knowledge of the city. Prior experience as a bellperson or valet is required, along with a valid driver’s license in good standing. Candidates should demonstrate excellent teamwork, a cohesive […]
JOB DESCRIPTION The iconic Hilton McLean Tysons Corner is seeking a full-time Guest Service Agent to join their front office team! This beautiful, 458-room hotel is in the heart of Fairfax County’s business district and is five minutes from the Metro Silver Line! The ideal candidate for this position… Shift Pattern: candidates should be available to work AM […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
