Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
GUEST RELATIONS MANAGER – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco:
This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.
Responsibilities
– Key Duties:
• To assist with the smooth and efficient operation of the main lobby and to provide all guests entering the hotel with a warm welcome and help as appropriate.
• To act as liaison officer between Reception, Concierge and the Assistant/Duty Managers in all matters related to guests checking in and/or checking out, as well as ensuring maximum follow-up during their stay.
• To achieve maximum sales and guest satisfaction by adhering to the standards of service required in accordance with the hotel’s policies, procedures, and objectives.
• To act as the main point of contact for all high-level VIP guests from pre arrival to post departure.
– Operational:
• To compose and issue the VIP email daily.
• To assign amenities daily to all arriving VIP / return guests and always ensure coordination with Room Service.
• To ensure a welcome card is prepared by the GM, HM or DOR for every VIP / return guest.
• To carry out daily courtesy calls to VIPs / return guests.
• To ensure that the guest profile record is always up to date.
https://careers.fourseasons.com/us/en/job/REQ10343353/GUEST-RELATIONS-MANAGER
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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