Guest Experience Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

• About the role

   

  Guest Experience Supervisor is generally responsible for ensuring the Guest Experience at the Front Desk/Lobby are running smoothly, that guests are well taken cared -off, and assigned appropriate rooms. The supervisor also helps to resolve any problems, make reservations, and monitor the cash flow of the front desk.

   

  What you will do

  • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Keep the office in order
  • Answer all the customers’ questions and address their complaints
  • Answer all incoming calls and redirect them or keep messages
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Work harmoniously and professionally with co-workers and supervisors.

   

  What you bring

  One to two years of previous experience in a line, or supervisory in Front Office or any related field

  preferably in hotel & tourism management
  Excellent command in English, both oral and written communication

  What we offer: 

  Opportunities to build a successful career with global potential

  Unique strong culture – diversity

  Living accommodation in high quality, well-resourced apartment

  Excellent Training and Development opportunities

  Employee Recognition Programs​

  Complimentary nights at FS Hotels Worldwide

  Paid home leave tickets

  Complimentary meals in employee restaurants

  Free transportation to work

  Medical coverage

   

   Work Authorization:

   

  The hotel will apply for the work authorization for a successful candidate.

   

   Learn more about employment with Four Seasons:

   

  https://careers.fourseasons.com/us/en/job/REQ10326059/Guest-Experience-Supervisor