Services Agent

The Colleague Services Agent plays a key role in enhancing the day-to-day experience of Fairmont team members by providing exceptional support and services across various operational areas. The ideal candidate is proactive, organized, and passionate about creating a supportive and well-maintained work environment.

• Janitorial duties including garbage removal and recycling, vacuuming, cleaning floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations and Colleague Services building
• Ensure the cleanliness of vacant staff housing units meets standards
• Daily sorting, organizing and issuing of clean uniforms and dry cleaning items
• Deliver and remove furniture to/from staff residences as required
• Daily pick-up and delivery of staff and hotel mail
• Operating the colleague shuttle between the Chateau and Lake Louise village on a regular scheduled basis

• Must have a valid Alberta Class 5 driver’s licence (or equivalent) and driver’s abstract free of any demerits
• Willingness and ability to gain an Alberta Class 4 driver’s licence prior to beginning employment or within 3 months of commencement
• Ability to lift, carry and move large and heavy items on a regular basis

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• https://careers.accor.com/global/en/job/colleague-services-agent-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-51612