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Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc). • Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos. • Realizar o check-out dos hóspedes, executando o fechamento […]
Planning & Organizing: Ensure that all Mövenpick Hotels & Resorts standards are adhered to Guests should not be kept waiting. Guests should be made to feel welcome, feel at home and relaxed We are to anticipate guests needs so there is little need to ask us for anything “Yes is the answer, what is […]
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete […]
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