Director of Operations

Title: Complex  Director of Operations

Reports :   To the Complex General Manager – Radisson Blu Hotel & Convention Centre, Kigali

INDICATORS OF SUCCESS

• Financial (GOP, RevPar and RSI)
• Customer satisfaction and loyalty goals ( review pro score, Comment Cards, annual quality review) Achivement at the employee engagement survey and retention goals.

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with RHG’s overall mission, vision values and strategies

 Participates in the development of the hotel’s business strategies

• Develops and implements strategies for hotel operations that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Continually improve hotel operations and adheres to the hotel brand standards

Maximizes profitability and revenue by directing the hotel operatirations

• Directs hotel operations in accordance with RHG and the hotel’s standards of operations
• Develops and implements operating procedures and standards that support employees in their effort to deliver Yes, I Can! service and teamwork
•  Analyzes business results on a regular basis and takes actions to improve results as appropriate  Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis
• Sets objectives for each department and supervises the department manager

 Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action

      Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems

CENTRE.

Develops and implements strategies and practices which support employee engagement    Recruits and selects qualified candidates

      Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

https://harri.com/Radisson-Blu-Hotel-&-Convention-Center—Kigali—Hotel-Management/job/2429431-director-of-operations?redirect=%7B%22url%22:%22%2Fradissoncareers%3Ffilters%3Dbrands%25253D1407818%22,%22group%22:%7B%22id%22:1503033,%22name%22:%22Radisson%20Hotel%20Group%22%7D%7D