Ibis Styles London Ealing
Hotel Cinema Theme
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Would you like to join a dynamic Team full of energy in a Vibrant 120 bedrooms Hotel Cinema Theme? Well, this role is for you then…..
We are located in uxbridge road in Ealing, 6mn walk from Ealing Broadway station/ Elisabeth Line
Overview of duties
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
• Helps encourage customer loyalty by building friendly, personalized relationships
• Anticipates guests’ needs and takes them into consideration
• Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
• Handles phone calls, Handles e-mails
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Bar shifts and Breakfasts as per business needs
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Waldorf Astoria is looking for a Guest Services Agent to join the Front Office Team in Park City! At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this […]
フロントデスクスタッフ 職務概要 予約の確認、客室の割り当て、ルームキーの発行・有効化を行い、ゲストのチェックインを対応する。 宿泊料金の処理（現金、チェック、デビットカード、クレジットカードなど）を行う。 レイトチェックアウトや料金を含むチェックアウト業務を対応する。 ゲストからの電話、メッセージ、リクエスト、質問、問い合わせに対応する。 ハウスキーピングと連携し、客室の準備状況を確認する。 ゲストや訪問者に駐車場の利用方法を案内し、必要に応じてベルスタッフやバレースタッフを手配する。 宿泊施設や周辺エリアの情報を提供する。 到着・出発のリストを含む日次レポートを作成し、特別リクエストの確認やデータの正確性をチェックする。 指定されたキャッシャー業務や精算レポートをコンピューターで処理する。 シフト開始時と終了時に現金残高を確認し、会計基準に従って売上を精算する。 基本ポリシーと業務遂行基準 会社の安全・セキュリティポリシーを遵守し、事故や危険な状況を上司に報告する。 会社の規定を守り、清潔でプロフェッショナルな身だしなみを維持する。 機密情報を適切に取り扱い、会社の資産を保護する。 会社の基準に従い、ゲストを温かく迎え、サービスニーズに対応し、障がいのある方のサポートを行い、感謝の気持ちを伝える。 明確で丁寧な言葉遣いを心掛け、適切な電話対応を行う。 チームワークを大切にし、前向きな職場環境を築く。 品質管理基準を遵守し、長時間の立ち仕事や歩行が可能であること。 10ポンド（約4.5kg）以下の荷物の持ち運びが可能であること。 上司からの合理的な指示に対応する。 応募資格（望ましい条件） 学歴：高等学校卒業または同等の資格（G.E.D.） 職務経験：未経験可 管理職経験：なし 必要な資格・免許：なし POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room […]
Waldorf Astoria is looking for an Overnight Bellperson (Full Time) to join the Front Office Team in Park City! At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
