The beautiful, historic, family friendly Embassy Suites Portland Downtown is seeking an Assistant Front Office Manager to support their guest services and security team! This property has 276 spacious rooms, 2 dining outlets and 12 meeting rooms.
This role will oversee all daily functions to ensure the shift runs smoothly. In this role you will work alongside the guest service agents, ensuring the pre-arrival tasks are completed, check-in process runs smoothly, assist with any guest service recovery issues and assist with billing inquiries. This position also oversees the security team.
The ideal candidate will possess the following traits:
Shift Pattern: Typically PM shifts, open availability is required, could be overnight shifts to cover PTO or call offs
The yearly salary: $62,000
What will I be doing?
As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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フロントデスクスタッフ 職務概要 予約の確認、客室の割り当て、ルームキーの発行・有効化を行い、ゲストのチェックインを対応する。 宿泊料金の処理（現金、チェック、デビットカード、クレジットカードなど）を行う。 レイトチェックアウトや料金を含むチェックアウト業務を対応する。 ゲストからの電話、メッセージ、リクエスト、質問、問い合わせに対応する。 ハウスキーピングと連携し、客室の準備状況を確認する。 ゲストや訪問者に駐車場の利用方法を案内し、必要に応じてベルスタッフやバレースタッフを手配する。 宿泊施設や周辺エリアの情報を提供する。 到着・出発のリストを含む日次レポートを作成し、特別リクエストの確認やデータの正確性をチェックする。 指定されたキャッシャー業務や精算レポートをコンピューターで処理する。 シフト開始時と終了時に現金残高を確認し、会計基準に従って売上を精算する。 基本ポリシーと業務遂行基準 会社の安全・セキュリティポリシーを遵守し、事故や危険な状況を上司に報告する。 会社の規定を守り、清潔でプロフェッショナルな身だしなみを維持する。 機密情報を適切に取り扱い、会社の資産を保護する。 会社の基準に従い、ゲストを温かく迎え、サービスニーズに対応し、障がいのある方のサポートを行い、感謝の気持ちを伝える。 明確で丁寧な言葉遣いを心掛け、適切な電話対応を行う。 チームワークを大切にし、前向きな職場環境を築く。 品質管理基準を遵守し、長時間の立ち仕事や歩行が可能であること。 10ポンド（約4.5kg）以下の荷物の持ち運びが可能であること。 上司からの合理的な指示に対応する。 応募資格（望ましい条件） 学歴：高等学校卒業または同等の資格（G.E.D.） 職務経験：未経験可 管理職経験：なし 必要な資格・免許：なし POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, […]
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