Front Office Supervisor

We are seeking an enthusiastic and professional Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As a key member of our hospitality organization, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

• Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
• Oversee daily front office operations, ensuring efficient check-in and check-out processes
• Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff, promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximize team productivity
• Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the department’s KPIs and achieving financial targets
• Stay updated on local events and attractions in Doha to provide knowledgeable recommendations to guests

• Proven experience in a front office or reception role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to make decisions under pressure
• Exceptional communication and interpersonal skills
• Detail-oriented with a focus on accuracy and quality
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in hotel management software
• Excellent command of English, both written and spoken
• In-depth understanding of hospitality industry standards and best practices
• Ability to adapt to the diverse cultural environment of Doha, Qatar
• https://careers.accor.com/global/en/job/front-office-supervisor-in-swissotel-swissotel-doha-corniche-park-towers-doha-jid-52048