Assistant Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About the role:
The Assistant Housekeeping Manager will manage the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.

What you will do:

• Manages the staff of the Housekeeping Department.
• Interviews and trains the staff.
• Conducts Performance Evaluations and disciplines staff when needed.
• Assures daily labor report and bi-weekly payroll submission is accurate and complete.
• Ensures communications and follow-up on any problems, guest requests or special requirements.
• Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported, and guest needs are being met.
• Inspects all areas of responsibility daily including a number of Guest rooms.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services.
• Participates in periodic Linen, Uniform and Supplies Inventories.  Assures that equipment is properly maintained.  Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.
• Assists the department when needed. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
• Responds swiftly and effectively in any hotel emergency or safety situation.

What you bring:

• Minimum of two years experiences as Assistant Housekeeping Manager at Five Stars Hotel or Resort.
• College degree, or equivalent experience is required.
• Having background in Laundry.
• Strong supervisory and managerial skills are essential with outstanding demonstrated coaching and development skills.
• Excellent personal presentation and interpersonal skills, good problem-solving ability and proficiency in hotel property management systems.
• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts Worldwide.
• Complimentary Employee Meals.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Master your craft here and abroad!
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
• https://careers.fourseasons.com/us/en/job/REQ10345365/Assistant-Housekeeping-Manager