Assistant In-Room Dining Manager

The Savoy, a Fairmont Managed Hotel, is one of the world’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Assistant In-Room Dining Manager

Department: Food & Beverage, IRD

Inspired and Supported by: In-Room Dining Manager

Your purpose will be:

As the Assistant In-Room Dining Manager, your primary role is to lead and support the In-Room Dining team in delivering exceptional service and unforgettable dining experiences for our guests. You will ensure smooth daily operations, maintain the highest service standards, and provide leadership to elevate both team performance and guest satisfaction.

You will be accountable for:

• Leading the team to deliver consistent 5-star service, ensuring an extraordinary in-room dining experience for every guest.

• Organizing the team’s daily tasks, scheduling shifts, and ensuring efficient and seamless service during both peak and off-peak hours.

• Conducting daily team briefings, setting each shift up for success, and motivating your team to excel.

• Training, empowering, and inspiring your team to deliver exceptional service while maintaining operational standards.

• Being hands-on during service, providing guidance, and ensuring service quality meets or exceeds expectations.

• Collaborating with the kitchen and other departments to ensure accurate and timely order processing and delivery.

• Handling guest feedback and resolving any issues promptly and professionally, ensuring no guest leaves unsatisfied.

• Monitoring guest reviews and addressing recurring issues to continuously improve service.

• Ensuring compliance with health, safety, and hygiene regulations at all times.

• Managing inventory, ensuring adequate supplies, and coordinating with procurement for timely replenishment.
• https://careers.accor.com/global/en/job/assistant-in-room-dining-manager-the-savoy-hotel-in-the-savoy-london-united-kingdom-jid-52516