Guest Relations Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Coordinator

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

 

Job Description

 

Colleagues and Leaders at Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. Showcase your passion for guest service as the Guest Relations Coordinator.

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

  • Completes professional replies in response to Voice of the Guest (VOG) surveys in a timely manner
  • Promptly shares any VOG survey feedback, positive or constructive, with appropriate leaders and/or colleagues within the hotel
  • Ensures follow-up has been completed on constructive VOG survey feedback
  • Provides Director, Operations with up-to-date VOG statistics and recurring problems daily and proactively
  • Collect, organize and analyze guest feedback data, using statistical and analytical tools to identify patterns, trends and opportunities for improving guest satisfaction.
  • Develop reports, dashboards and presentations to communicate findings to stakeholders.
  • Collaborate with operational teams to implement actionable solutions
  • Actively participates in preparing for and leading the Service Excellence Committee meetings with focus on avoiding guest problems, recovery & prevention/root cause analysis
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Property TrustYou champion
  • Weekly Duties: RPS update to General Manager and DOO, summary of results sent to all departments, weekly nomination for the Big Six
  • Monthly Duties: TripAdvisor summary to the General Manager, monthly RPS summary including trend analysis, quantitative and qualitative analysis and summary of verbatims
  • Regional duties: monthly regional report on key RPS KPI’s sent to the Regional Vice President
  • Carry out any other tasks as assigned
  • https://careers.accor.com/global/en/job/guest-relations-coordinator-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-52673

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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