Guest Service Agent

Join our team at Holiday Inn Perth City Centre – where work meets joy!

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

Position: Part-Time Guest Service Agent

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of Holiday Inn Perth City Centre. Your warm Holiday Inn Smile will be the first of many interactions to ensuring our guests have a rememberable stay.

What you will do:

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG One Rewards members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

The ideal candidate will have:

• Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills.

We are looking for someone who:

• Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantages
• Full Australian Drivers Licence to provide valet parking services
• Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).

Why join us?

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

• Attractive hourly rate – HIGA Level 3; hourly rate from $25.80 – $38.70 – annual salary increase in July
• Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
• Permanent Hours – guaranteed hours each week, so you know you are always on the roster.
• Employee Perks & Wellbeing –
  • Paid birthday leave to celebrate your special day.
  • Enhanced Parental leave options to support your growing family.
  • Proactive Health Days to keep you feeling your best.
  • https://careers.ihg.com/en/job-details/?jobref=Guest+Service+Agent+-+PT+-+Holiday+Inn+Perth+City+Centre%7cGB%7c142982#439754