Catering & Convention Services Coordinator

About Us
Do you see yourself as a Catering Coordinator? What’s your passion? At IHG we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Your Day to Day

Coordinate services for clients and in-house guest and provide administrative and sales support for the department.

Financial Returns:

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.      Regularly follow-up with clients and maintain accurate and updated information.

People:

• Promote team work and quality service through daily communication and coordination with other departments.   Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

Guest Experience:

• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.

Responsible Business:

• Perform administrative duties such as typing proposals, letters, contracts, etc.
• Collect data, update data-bases, and complete departmental monthly reports.
• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate.  Regularly follow-up to ensure set-up requirements meet client needs.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
• https://careers.ihg.com/en/job-details/?jobref=Catering+and+Convention+Services+Coordinator-+InterContinental+Los+Angeles+Downtown%7cUS%7c144798#439846