Restaurant Manager

Restaurant Manager, Hawthorn Restaurant & Bar

As Restaurant Manager of Hawthorn Restaurant & Bar in the iconic Fairmont Palliser Hotel, you are responsible for working alongside other Managers and the General Manager in the revitalization of this renovated space by curating a superior guest & colleague experience. You will bring experience in effective leadership, strategic planning and a thirst for innovation and trend-setting. You are relentless in your pursuit of excellence, and long to leave a lasting impression on every guest who visits your restaurant.

Reporting to Hawthorn General Manager, responsibilities and essential job functions include but are not limited to the following:

• Accountable for managing the day-to-day operations of Hawthorn with active presence on the restaurant floor leading your team to deliver service excellence
• Work in supporting the General Manager and Restaurant Chef to execute the smooth and flawless operation of both the Front and Heart of House.
• Work in supporting the General Manager, Restaurant Chef, Head Bartender, and Mixologists to create and maintain all restaurant menus while in keeping with the overall concept
• Constantly drive innovation to redefine the Calgary culinary experience by actively promoting Hawthorn within the community
• Accountable for driving revenue and profit through the development and implementation of strategies, practices and promotions while keeping with the overall concept of the venue
• Actively assist in managing restaurant social media accounts in partnership with the General Manager, Restaurant Chef, and Marketing Team
• Working with the Restaurant Leadership & Marketing Teams, manage online reputation by responding to feedback, comments and/or reviews in a timely and professional manner, addressing any concerns.
• Assist with management of the departmental budget
• Train and lead the team in all aspects of the department to ensure service standards are followed
• Collaborate with other departments to contribute to the overall smooth operation of the hotel

• Minimum of 3 years’ experience as a Restaurant Manager in a dynamic, high-volume setting
• Genuine passion for the Food & Beverage industry, with a commitment to exceeding guest expectations and building the city’s most talented restaurant team
• Previous experience in cocktail curation, bar operations, and beverage costing would be considered a valuable asset
• Demonstrated success in driving revenue and profitability without compromising colleague satisfaction or guest experience
• Proven expertise in menu development, strategic offerings, impactful marketing initiatives, and online reputation management
• Deep understanding of current industry trends paired with a highly creative mindset—we aim to lead, not follow
• Exceptional communication, organizational, and leadership skills
• Strong interpersonal abilities with a proactive approach to problem-solving
• High level of integrity and accountability, with a dedicated work ethic
• Collaborative team player focused on building strong internal relationships and team culture
• https://careers.accor.com/global/en/job/restaurant-manager-hawthorn-restaurant-and-bar-in-fairmont-palliser-calgary-canada-jid-52929