Receptionist

Description

Can you be our guests’ superhero? Can you support our members and guests ambitions to run longer, try harder, aim higher to achieve their goals? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests.

As Spa & Recreation Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Spa & Recreation Receptionist:

–TASKS, DUTIES AND RESPONSIBILITIES

PROVIDING PROMPT, EFFICIENT AND COURTEOUS SERVICE IN VIKING CLUB

• Reports directly to and communicates with the Administrative Assistant or his/her instruction and input on all pertinent matters affecting              the daily operation.
• Greet guest accordingly to standards stipulated under current Policy & Procedure, ensuring a warm friendly welcome to members and                    guests.
• Explain clearly the information about Viking Club’s facilities and other information such as membership details and etc.
• Handle members and guests complaints courteously and if unable to resolve refer to Supervisor / Manager immediately.
• Completing daily opening procedures and checking lists per relevant area.
• In charge of billing procedure (daily entry fees, classes and lockers).
• Responsible in doing daily end report and reconciliation.
• Follow up store requisitions and purchase request, requested by the Admin Assistant.
• Handles Telephone and courtesy manners as per company policy.

SECURITY, HEALTH AND SAFETY

• Is fully conversant with the hotel’s credit policy
• Informs Executive Housekeeper regarding lost and found objects
• Liaises with Security in investigation of thefts, accidents, and irregularities
• Ensures that all potential and real hazards are reported and removed immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and takes action to prevent them from happening.

MISCELLANEOUS

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible                          Business hotel and departmental activities
• Attends meetings and training required by the Director of Recreation
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Continuously seeks to endeavor and improve the Viking Club efficient operation, and knowledge of own job function
• Is well updated on:
        – Hotel fire, bomb and emergency procedures
          – Hotel health and safety policies and procedures
          – Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
            stations, tourist sights)
         – Short and long term hotel as well as corporate marketing and promotional
           programs
         – Corporate clients and clients generating high business volume
         – Union agreements

CONSTRAINTS:         

• Is not allowed to sign purchase requests.
• Is not allowed to approve discounts or complimentary checks.
• Is not allowed to sign doctor permissions.
• Is not allowed to approve sick leave or days off for Employees.
• Is not allowed to bring out any hotel equipment or manuals.

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