GSA

Description

• Greets guests and processes hotel registration.
• Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times.
• Ensure all guest account details are correct and accurate.
• Keeps current on hotel accommodations, services and area attractions.
• Responds to customer inquiries for information.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
• Makes reservations in accordance with hotel’s yield management practices.
• Processes customer credit at check-in in accordance with hotel policy.
• Identifies and records special billing instruction and notifies Accounting.
• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
• Obtains appropriate approvals and signatures.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• At all times keeps a favourable image of the Brand.
• Comply with the personal presentation, grooming and hygiene standards.
• Actively support and promote Workplace Health and Safety within the work environment.
• Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate.
• Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.

REQUIREMENTS

• One year front office experience is preferred
• Strong computer systems skills
• Excellent communication skills
• Able to collaborate effectively with other hotel employees and managers
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule

https://harri.com/Radisson-Blu-Bengaluru-Atria-Point-Rooms/job/2438423-guest-service-asssociate?redirect=%7B%22url%22:%22%2Fradissoncareers%3Ffilters%3Dbrands%25253D5007581%22,%22group%22:%7B%22id%22:1503033,%22name%22:%22Radisson%20Hotel%20Group%22%7D%7D