Front Office Duty Manager

We are seeking a professional and customer-focused Front Office Duty Manager to join our team in Doha, Qatar. As the Front Office Duty Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing the smooth operation of our front office department.

• Manage and supervise the front office team, including reception, concierge, and guest services
• Ensure high standards of customer service and guest satisfaction throughout all guest interactions
• Oversee check-in and check-out procedures, resolving any issues that may arise
• Monitor and manage room inventory, rates, and reservations
• Handle guest complaints and concerns promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Train and develop front office staff to maintain service excellence
• Implement and maintain standard operating procedures for the front office
• Analyze performance metrics and implement strategies for improvement
• Ensure compliance with hotel policies, safety regulations, and local laws

• Bachelor’s degree in Hospitality Management or related field
• Minimum 3-5 years of experience in front office operations, with previous supervisory or management experience in hospitality
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proficiency in hotel management software
• Advanced problem-solving and decision-making skills
• Exceptional time management and organizational abilities
• Fluency in English; additional languages are a plus
• In-depth knowledge of hotel operations and guest services
• Understanding of hospitality industry standards and best practices
• Hotel management certifications are preferred
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong attention to detail and ability to multitask in a fast-paced environment

Your team and working environment:
Life is a journey. Live It well.

https://careers.accor.com/global/en/job/front-office-duty-manager-in-swissotel-swissotel-doha-corniche-park-towers-doha-jid-53247