Duty Managers

Nestled in the heart of Melbourne’s vibrant CBD, an exciting new holiday destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. One of Melbourne’s most iconic CBD arcades is fast transforming, with the redevelopment of “Melbourne Walk” Arcade set to see IHGs first Australian dual-branded hotel project, opening in 2025.

Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

As Duty Manager, you’ll be at the heart of the guest experience, supporting the smooth operation of the hotel with a strong presence in Front Office. You’ll oversee daily activity across departments in both hotels, respond confidently to guest needs, and take charge in any crisis situation. With a focus on service excellence and team collaboration, you’ll lead by example on the floor—empowering staff, maintaining high standards, and ensuring every guest feels welcomed, valued, and at home.

A little taste of your day-to-day

• Assisting with the creation and implementation standard operating procedures (SOPs) for the front office department, including guest check-in/check-out procedures, room allocation, handling guest inquiries, and managing reservations.
• Ensure the front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the hotel grounds and take immediate actions to correct any deficiencies
• Provide cross-functional support by assisting other departments as required, promoting a collaborative and seamless guest experience.
• Ensure colleagues are properly trained and have the tools and equipment to carry out job duties
• Assist Management with induction, on-boarding, training, and development of colleagues as a part of the Performance Management Cycle.
• Manage and oversee all hotel operations on shift
• Be the first responder – know how to respond to emergency situations

What we need from you

• Three years of guest service/hotel experience with at least one year in a management capacity.
• A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Compliant – hold current Responsible Service of Alcohol, First Aid & CPR. You will be responsible to renew in line with industry standards
• Flexibility– night, weekend and holiday shifts are all part of the job
• Full working rights in Australia without restrictions.

https://careers.ihg.com/en/job-details/?jobref=Duty+Managers+%e2%80%93+Hotel+Indigo+Melbourne+Little+Collins+and+Holiday+Inn+Melbourne+Bourke+Street+Mall%7cGB%7c145354#440755