Reservations Agent

At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipatory service you provide over the telephone and email will make our guests feel valued, and reflect the exceptional hotel experience to come.

Rate of Pay: $19.74 / hour

Job Duties Include:

• Ensuring all inbound phone calls directed to the Reservations line are answered in a prompt and professional manner and that all standards are met.
• Managing multiple high volume mailboxes for our Tour & FIT segment and Transient segments ensuring responses are delivered in a timely and professional manner.
• Providing our guests with a personalized experience by helping the guests select the best room and rate option to suit their vacation needs.
• Responsible for ensuring that the information on the reservations is set up accurately and look for ways to enhance the guest experience while adhering to all GDPR privacy standards.
• Reviewing all reservations made on the previous date to ensure they are accurate and all pertinent information is noted.
• Actively promote the Accor Live Limitless loyalty program and the benefits of membership.
• Act as an ambassador for our guests, the hotel and community.
• General office work, i.e. photocopying, filing, faxing, etc.

• Proficiency in hotel reservations systems (Opera) and Microsoft Office.
• Knowledge of hotel and local area an asset
• Strong analytical skills as well as ability to make decisions independently is essential

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.