Group Reservations Coordinator

A Group Reservations Coordinator will serve as the main contact for group reservations at Hilton Cairns and Doubletree by Hilton Cairns; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Groups Coordinator, you will serve as the first line of inquiry for room reservations within the hotel. A Groups Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Groups Coordinator will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Group Reservations environment
• Tertiary qualifications, or other collegiate-level degree
• https://jobs.hilton.com/apac/en/job/HOT0BN9R/Group-Reservations-Coordinator