Floor Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Floor Supervisor

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

This position reports to the Asst. Housekeeping Manager.

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Supervise Room Attendants
  • Daily allocation of rooms and deep cleaning tasks to team members
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost property procedures
  • Report maintenance issues to Maintenance/Engineering Department
  • Assist Head Housekeeper with training requirements
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and  working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and  values that follow:

  • Committed to delivering a high level of customer service
  • Experience in managing/supervising a team in a similar role
  • Experience in the hotel/cleaning industry
  • Previous experience in Hosting Service (Governance)
  • High standards of cleanliness
  • Good interpersonal skills

What’s in it for me?

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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