Guest Relations Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Guest Relations Executive provides leadership and guidance to Guest Relations staff during the assigned shift to ensure that consistent quality service is provided.

What will I be doing? 

As the Guest Relations Executive, you will be responsible for performing the following tasks to the highest standards:

• Supervise Guest Relations staff to ensure smooth and efficient operation during the assigned shift.

• Communicate effectively both verbally and in writing to provide clear directions to staff.

• Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.

• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.

• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.

• Listen to and understand requests, issues and situations from both guests and team members.

• Regular attendance in conformance with the standards established by Hilton from time to time.

• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.

• Support and motivate front desk team members by leading by example and employing competent and consistent management practices.

https://jobs.hilton.com/apac/en/job/HOT0BCZA/Guest-Relations-Executive