Event Supervisor

Why work at Fairmont Waterfront?

• Sustainability and community commitment  – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Full rate of pay of $25.82/hour following 90 days of service

*full-time and part-time status colleagues

Summary of Responsibilities:
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Waterfront a truly memorable affair. Your attention to detail and excellent communication skills as Event Supervisor will empower your team to deliver exceptional service to guests of our group functions.

• Maintains, enforces, and enhances the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery and acts as a role model for exceptional performance
• Maintains a high level of professionalism in all aspects of job performance, assuming at all times a positive, helpful and supportive attitude towards every guest and colleague
• Supervises floor activity, and leads by example
• Maintains strong communication lines to the Event Managers and other Departments within the Hotel
• Fully adopts and promotes all Company Health & Safety and Sustainability policies and procedures to ensure a safe and responsible work environment
• Ensures targets are met and exceeded towards Meeting Planner Voice of Guest Survey Satisfaction, departmental productivity goals and Colleague Engagement opportunities
• Conducts on and off floor Performance Management including conducting colleague performance reviews
• Oversees and assists with Event Food & Beverage functions giving direction and training to service staff
• Creates a liaison between the Kitchen leaders/colleagues, Event colleagues and Convenors of a given function
• Monitors the Event Porters and Servers to ensure that all work is completed as required and specified on the function contracts
• Assists the Event Managers as required in office work (i.e. billing, liquor consumption, scheduling, staff assignment, conducting performance reviews etc.) and other duties to be delegated and outlined by the Event Managers
• https://careers.accor.com/global/en/job/event-supervisor-full-time-in-fairmont-waterfront-vancouver-canada-jid-56449