Reporting to the Reservations Manager with a direct line and Director of PR, Digital Marketing Manager with a dotted line, the Reservations Coordinator is responsible for coordinating and assisting in the daily operations of the Reservations team and provides direct administrative support and assistance to Reservations Manager and PR and Digital Marketing team.
Telephones – Assist with answering telephones within 3 rings for the Reservations Office and directing calls appropriately.
Taking sleeping room reservations over the phone and assisting with any reservations related inquiry
Manage shared reservations inbox to respond to inquiries over email
Manage communications with guests over third-party extranets such as Expedia Partner Central – send pre-arrival servicing message to all Amex Hotel Collection arrivals in advance of their stay
Manage Passkey reservation links for in house groups
Detailing of reservations to include ETAs, guest preferences, soliciting ALL enrollment, upselling and creating “surprise and delight” moments.
Ensure deposits are taken on bookings that require pre-payment. Use Secure Pay to set up billing on reservations as needed.
Amenities – Process amenity requests in Royal Service and assure note card from Manager is brought to IRD. Set traces for any amenity packages booked.
Work with Director of PR to assist with internal communications to spread word about hotel and restaurant news with colleagues, including designing collateral.
Assist Director of PR with F&B photo shoots for OAK Long Bar + Kitchen (hold lights, move plates, etc.)
Assist PR & Marketing with drafting of social media copy and captions.
Assist Digital Marketing Manager with hotel reputation and website management
Support in preparing digital marketing month end reporting
Assist with managing and organizing hotel digital photo library (collecting and saving wedding images)
Participate in hotel and sales training programs when applicable.
Conduct “shop calls” to competitive hotels to gain current market availability and rate information.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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