Lounge Supervisor

We are currently recruiting for a Part Time Club Lounge Supervisor to join our team at the Sheraton Grand Hotel & Spa and support our In Room Dining and Club Lounge Departments. 

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland’s leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally, the hotel operates the award winning One Spa™, one of Europe’s premier advanced city spas. The Club Lounge is an exclusive space for our VIPs to enjoy some drinks and canapés.

The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required. A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.

This contract is for 20 hours across 4 or 5  days. 

Essential Functions

• Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand`s standards of service, guest satisfaction and efficiency.
• Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
• When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
• To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
• To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
• To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
• Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members.
• Responsible for the outlet`s cash handling, float and pay-in procedures ensuring all members of your team are trained on the standard procedures and in turn they are adhered to at all times.

Requirements:

https://careers.marriott.com/part-time-vip-club-lounge-supervisor/job/F8787D70963E00876E79CEC3DCB1395A