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Resort Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Resort Manager

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  1. People
  • Identifies future potential department heads and participates in the development of their training plans

 

  • Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity

 

  • Establishes and maintains effective employee relations including open communication with all employees

 

  • Works with Human Resources on manpower planning and management needs

 

  • Manages the functions of all hotel personnel through supervision of hotel department heads

 

  1. Financial
  • Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
  • Contributes to installing and monitoring cash management programmes including inventories and receivables
  • Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
  • Monitors purchasing practices to ensure compliance with IHG policy and procedures
  • Assists in selling hotel through personal involvement with all potential markets as required
  • Works with Director of Finance in the preparation and management of the Hotel’s budget
  2. Guest Experience
  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
  • Drive improvement in guest satisfaction goals.
  • Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
  • Speak to guests – ask for their feedback and build relationships
  • Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
  • Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities
  1. Responsible Business 
  • Ensure a safe and secure environment for guests, colleagues and hotel assets
  • Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
  • Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed
  • Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate
  • Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort
  • In the absence of the General Manager, assumes responsibilities as appropriate
  • Keeps General Manager informed of any unforeseen events, which may occur in his/her absence
  • Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual/local applicable laws and regulations
  • Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and
  • https://careers.ihg.com/en/job-details/?jobref=Resort+Manager%7cGB%7c146920#443581

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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