First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
https://careers.marriott.com/guest-arrival-expert-bellman/job/6715BDF287902C5069D9472482D25340
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
您的日常工作 监督宾客关系部员工工作，确保优悦俱乐部会员能获得最大利益，回头客及重要客人都能受到特别的关注。 每天查看预期到达客人清单，提前选出预期到达的优悦俱乐部成员。 在客人到达前，提前检查优悦俱乐部成员及重要客人房间。 亲自迎接重要客人，优悦俱乐部会员及回头客。 与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。 维护回头客档案系统 促进酒店内房间及设施的销售 接受优悦俱乐部会员申请 满足客人特殊要求 处理客人投诉，在必要时为客人提供咨询，跟踪错误行为。 定期计划并参加优悦俱乐部及重要客人鸡尾酒会和必要社交活动，进一步提高服务。 查看优悦俱乐部会员及重要客人清单，查看房间分配，房间内设施，及客人特殊要求。 全面负责对优悦俱乐部会员，重要客人，及回头客的服务，尽量让客人满意。 定期组织有关优悦俱乐部活动的会议，以便更好的交流，及确保工作正常运作。 我们对您的要求 了解前厅部和客户关系部政策及操作程序。 有效的中英文沟通能力 。 熟悉酒店电脑系统操作 。 良好的组织管理能力、良好的处理问题的能力。 关注细节，有培训和激励员工的能力。 大专及以上教育，在五星级酒店至少有三年的相关工作经验。 流利的英文表达能力和写作能力。 良好的宾客关系、良好的沟通技巧、良好的领导能力 。 https://careers.ihg.com/en/job-details/?jobref=Loyalty+Manager+%e5%bf%a0%e8%af%9a%e5%ae%a2%e6%88%b7%e7%bb%8f%e7%90%86%7cIHG_en_ZA%7c147210#447329
YOUR DAY TO DAY Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. DUTIES AND RESPONSIBILITIES Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms […]
Description Are you passionate and dedicated enough to create unforgettable guest experiences? We’ve got a welcoming team and exceptional standards… your mission is to ensure every guest feels truly valued. Join us at Radisson Hotel Group and Make Every Moment Matter! Be the face of hospitality where our guests can relax, feel cared for, and […]
Description Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success […]
Description Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success […]
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