Outside Catering Sales Manager

Scope and Objectives 

This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial performance. Responsible for prospecting and maintaining existing catering relationships to generate future business and servicing all catering pieces of business, with an emphasis on outside catering and assisting the team in other areas as and when required.

Focuses on building long-term, value-based customer relationships that enable achievement of sales objectives.  Achieves personal sales goals.

Maintains a productive relationship with the Proactive Sales Team and Operations.  Responsible for effective business processes with all sales related channels. Manages all outside catering enquiries, negotiating /contracting upsell, as well as site visits.

Primary Responsibilities

Managing Sales Activities

1. Acts in line with hotel sales efforts for the hotel related to outside catering business.
2. Qualifies new business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 8 hours of receiving enquiry.
3. Enters every new lead in Delphi.
4. Accurately forecasts catering revenues for every lead.
5. Utilizes the standard template for proposals, ensures sales process follows the handling guidelines.
6. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
7. Closes the best opportunities for the hotel based on market conditions and hotel needs.
8. Requests quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
9. Delivers site inspections in a methodical fashion adhering to the core standards.
10. Hosts entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
11. Executes and supports the operational aspects of business booked (e.g., generating and filing proposal, contract, customer correspondence).
12. Documents Contracts/Agreements for all events, following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request, proposal, relevant information, signed contract, BEO’s, vouchers, etc.).
13. Ensures knowledge and understanding of Delphi system, and keeps up with any updates in the system.
14. Identifies operational limitations to be able to deliver according to what was promised.
15. Assists with selling and following-through on catering promotions.
16. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
17. https://careers.accor.com/global/en/job/outside-catering-sales-manager-in-raffles-doha-doha-qatar-jid-30117