InterContinental Hotels & Resorts is the world’s most iconic luxury hotel brand. Since the 1940s, we’ve been at the forefront of international travel, offering refined hospitality, cultural immersion, and meaningful guest experiences.
At InterContinental Montréal, we combine the intimacy of a boutique hotel with the excellence of a AAA Four Diamond property. Located in the heart of Old Montreal, our hotel is renowned for its exceptional service, talented team, and premium amenities.
We are seeking a passionate and inspiring Front Office Manager to lead our front desk team and ensure a seamless, personalized, and memorable experience for each guest—from check-in to check-out.
Lead, train, and motivate the front office team to deliver outstanding guest service
Manage team scheduling and ensure optimal coverage and service levels
Uphold the highest standards of guest experience and front desk operations
Oversee arrivals, departures, room assignments, and guest requests
Act as the main point of contact for guest concerns and handle issues with professionalism and care
Coordinate with all hotel departments to ensure smooth guest stays
Monitor billing accuracy, payments, cash handling, and guest accounts
Organize regular team meetings to review performance and align on goals
Minimum 3 years of experience in a similar leadership role in upscale hospitality
Degree in Hospitality Management or equivalent
Fully bilingual in French and English (a third language is a strong asset)
Strong leadership, communication, and interpersonal skills
Guest-focused mindset with a commitment to excellence
Highly organized with the ability to resolve problems efficiently
Proficient in Opera PMS and hotel management systems
If you are passionate about hospitality, team leadership, and creating unforgettable guest experiences, we’d love to hear from you.
Join us and help shape the next chapter of luxury at InterContinental Montréal.
Competitive salary & performance bonus program
Comprehensive group insurance (85% employer-paid)
Employer-matched RRSP retirement plan
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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