Assistant Director of Front Office

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Director of Front Office

Job Description

 

What is in it for you:

  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Opportunity to develop your talent and grow within your property and across the world!
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
  • Access to our company-matched Defined Contribution Pension Plan (DCPP)
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • Competitive Salary starting at $69,600

What you will be doing

  • Lead Guest Services and Concierge teams as the head of the department, driving KIP aligned with hotel goals.
  • Support the Director of Front Office in the strategic planning, organization, and execution of Front office operations; acting as proxy to the Director in their absence.
  • Lead the team to deliver consistent, anticipatory and elevated service aligned with brand and luxury standards
  • Personalize experiences for all guests, with particular focus on VIP’s, repeat guests, and ALL Accor Members
  • Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability, engagement, and a commitment of excellence.
  • Monitor performance of team members and provide coaching, development and progressive corrective action where required.
  • Create a culture of guest recognition, ensuring proactive engagement.
  • Monitor operational performance, guest feedback, identify trends while implementing action plans to improve performance and satisfaction
  • https://careers.accor.com/global/en/job/assistant-director-of-front-office-guest-experience-and-loyalty-full-time-in-fairmont-empress-victoria-canada-jid-92808

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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