Club Manager oversees the Club Ceiba Team to ensure Team Members are well-prepared, informed, and empowered to deliver our Guests an exceptional and highly personalized experience from arrival to departure.
As Club Manager, you will lead the exclusive operations of Club Ceiba, acting as the main connection between the Guest, the resort, and all supporting departments. You are responsible for managing first (and last) impressions and creating unforgettable moments for our most discerning Guests. A Club Manager will be expected to perform the following tasks to the highest standards:
Oversee the day-to-day operation of Club Ceiba, including the private lounge, check-in/check-out experience, culinary service, and exclusive guest activities.
Ensure the highest levels of Guest satisfaction, monitor service trends, and lead continuous improvement initiatives.
Personally recognize VIP and returning Guests, ensuring a personalized and seamless luxury experience.
Maximize suite occupancy, promote exclusive services, and implement effective up-selling strategies.
Set departmental objectives, work schedules, budgets, policies, and operational procedures.
Monitor Team Members’ appearance, performance, and service standards with a strong focus on training, coaching, and teamwork.
Ensure all team members have up-to-date knowledge of resort services, pricing, procedures, and local area insights.
Maintain excellent communication and working relationships with all hotel departments.
Manage staffing levels and scheduling to meet the demands of the operation.
Lead monthly team meetings and produce clear and actionable minutes.
Handle staff performance concerns in alignment with company policies and expectations
As the Club Manager – Ceiba, you will play a key role in delivering highly personalized and exclusive experiences for our most distinguished guests. We are seeking a passionate hospitality professional with strategic vision, strong leadership skills, and impeccable attention to detail.
To succeed in this position, you should possess the following qualifications, skills, and attributes:
Degree or diploma in Hospitality, Tourism, Business Administration, or a related field
Minimum of 3 years’ experience supervising operations in luxury hospitality, VIP guest services, or boutique concepts
Proven ability to lead multidisciplinary teams in highly personalized service environments
Strong commercial acumen with a focus on results and expertise in upselling strategies
https://jobs.hilton.com/apac/en/job/HOT0BQ77/Club-Manager-Ceiba
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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