Description
Radisson Blu Durham is part of one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Night Duty Manager to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise!
What We Offer Our Night Duty Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding.
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Free Parking
• Fantastic opportunities to progress
• 5.6 weeks holiday per year
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Night Duty Manager Role
Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.
• Our Night Duty Manager loves the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the late show, whilst managing performance and productivity
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
You will be responsible for the smooth running and security of our guests through the night. Perform administrative tasks which will include computer work, running end of day procedures, running reports , forward planning such as billing etc.
As Night Duty Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
This is a 16 hour contract (2 nights), but be able to flex up your hours to cover absence. Shifts start at 10.30 pm and end at 7.00am,.
You must be over 18 years of age to apply for this role.
Qualities We Are Looking For In Our Night Manager
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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