Cluster Digital Marketing Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo’s prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia’s 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role
The Cluster Digital Marketing Coordinator role assists the team in curating and managing digital content (both text and visuals including video) to entices users and adds commercial value through own channels including the official website, Four Seasons App, social media, eDMs, meta channels, paid campaign and 3rd party website (OTAs) for Four Seasons Japan Collection (4): Four Seasons Hotel Kyoto, Tokyo at Marunouchi, Tokyo at Otemachi and Osaka. While there will be a strong focus on hotel room night conversions, restaurant and bar, spa and other products and services will also be included.

What you will do

· Regularly audit content, images, and star ratings on OTAs and Meta Search sites and ensure website is optimized for high quality custom images, content and links.

· Actively manages the four Hotels’ proprietary websites and Four Seasons Japan Collection websites in multi-language, ensuring alignment with each Hotels’ and regional positioning and business objectives and creative storytelling

· Ensure up-to-date information on partner and third-party websites · Assist in Hotels’ and Collection’s digital strategy with a proactive and creative approach to all available digital and electronic marketing platforms including, but not limited to, the deployment of the e-newsletter and e-direct mailers, SEO/SEM, marketing databases, social media, social media ads, PPC and Google advertising campaigns. Design and implement innovative programs and campaigns that increase awareness of the Hotels’ and Collection’s, its offerings and dynamic team

What you bring

· Outstanding proficiency in written Japanese communication and good proficiency in both written and verbal English communication skills.

· Works well in a fast-paced environment, with the ability to stick to tight deadlines

· In-depth knowledge of various analytics tools (e.g., Google Analytics), third-party booking insights, and social media platforms is an advantage

· Understands Hotel’s marketplace; well-informed of market trends and user

behaviors, including evaluating the competition’s marketing communications activities and implements change as dictated by market requirements

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package in hotel industry
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    50％F&B outlet discount for other Four Seasons Hotel in Japan.
•    Complimentary Employee Meals
•    Social insurance

•    Define contribution benefit

•    Yearly health checks up

Schedule & Hours:

•     40 working hours per week.

•     10 days off every month except February　（9 days）

https://careers.fourseasons.com/us/en/job/REQ10342310/Cluster-Digital-Marketing-Coordinator