Part Time Staff – Reservation Officer

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

We are seeking a friendly and efficient Part Time Staff – Reservation Officer to join our team in Mai Khao, Thailand. As a key member of our hospitality team, you will be responsible for managing guest reservations and ensuring a smooth booking process for our valued customers.

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Process and confirm guest reservations accurately and efficiently
• Provide detailed information about room types, rates, and available amenities
• Assist guests with special requests and accommodate their needs when possible
• Update and maintain the reservation system to ensure accurate room availability
• Collaborate with other departments to ensure guest satisfaction
• Resolve booking-related issues and customer concerns in a timely manner
• Generate reports on occupancy rates and reservation trends as needed
• Upsell room upgrades and additional services when appropriate
• Maintain a thorough knowledge of property features, local attractions, and ongoing promotions

• High school diploma or equivalent (required)
• Excellent verbal and written communication skills
• Proficiency in reservation management systems
• Strong customer service orientation with a friendly and supportive attitude
• Exceptional attention to detail and organizational skills
• Ability to multitask and manage time efficiently in a fast-paced environment
• Basic computer skills, including proficiency in MS Office
• Previous experience in hospitality or customer service (preferred)
• Hospitality management degree or certification (preferred)
• Knowledge of hospitality industry practices and standards (preferred)
• Flexibility to work varying shifts, including weekends and holidays
• Advanced in English; additional language skills are a plus
• Thai Nationality only.