General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, SMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000269
Salary: $80,000 to $85,000 + bonus opportunities
Department: Property Leadership
Location: Four Points by Sheraton Richmond Airport (4700 S Laburnum Ave, Richmond, VA 23231)
Division: SMI Hotel Group
Hours Per Week: 40

General Manager

We are seeking an experienced and results-driven General Manager to lead the operations and sales functions of Four Points by Sheraton Richmond Airport This role is responsible for creating a positive work environment, ensuring superior guest satisfaction, and driving financial performance. The ideal candidate will be a motivational leader with a strong ability to develop teams, optimize revenue, and maintain brand standards.

What You’ll Do:

Lead and mentor department managers, fostering a guest-focused and accountable team culture.
Empower staff to resolve guest concerns and create a motivated, engaged work environment.
Oversee daily hotel operations to ensure excellence in cleanliness, maintenance, and service delivery.
Control labor and operational costs while maximizing profitability and performance metrics (RevPAR, RGI).
Collaborate with the Director of Sales on strategic plans to drive revenue growth and market demand.
Develop and manage annual budgets, identifying opportunities for capital improvements.
Ensure exceptional guest satisfaction and loyalty through consistent service excellence.
Build strong relationships within the community and with key clients and industry groups.
Work cross-functionally to implement service and efficiency enhancements.
About You:

Bachelor’s degree in Hospitality or related field preferred
5+ years of GM experience in a full-service hotel (Marriott, Hilton, IHG, or Starwood required)
Track record of success in guest service, revenue growth, and profitability
Strong leadership, communication, and time management skills
Proficient in hospitality systems and financial reporting
About Us:

SMI Hotel Group is committed to recruiting the best talent to deliver exceptional guest experiences. We foster a collaborative and dynamic work environment, where innovation and leadership are valued.

https://careers.marriott.com/general-manager/job/F330AD91028385C4A7834129BE9A8034