Lounge Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

The Mallard Lounge – Outlet Manager

At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. In the Mallard Lounge, your leadership and passion for guest service will drive outstanding operating results.

Salary Range: $78,000 – $85,000 gross annually, based on previous experience and education

Job Duties Include:

• Lead the Mallard Lounge team to deliver service excellence to all guests
• Deliver training and provide consistent coaching to new and existing team members
• Drive revenue and profit through the development and implementation of strategies, practices and promotions
• Create restaurant budgets and forecasts, focusing on labour productivity, revenue and expenses
• Manage the beverage inventory in the lounge, ensuring cost controls are in place
• Foster and maintain high colleague engagement, performance and team spirit within the department
• Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable

• Minimum of 2 years’ management experience within Food & Beverage
• Demonstrated ability to drive revenues and profit through menu design, food & beverage offerings and effective marketing strategies
• https://careers.accor.com/global/en/job/mallard-lounge-manager-in-fairmont-chateau-whistler-whistler-canada-jid-57466