Concierge

The all-suite, Beach House Fort Lauderdale, A Hilton Resort is looking for their next Concierge Concierge to join their Guest Services team.

The Beach House Fort Lauderdale, A Hilton Resort is three miles away from Las Olas Boulevard’s vibrant restaurants and shops, with Fort Lauderdale Airport less than seven miles away.

Ideal Candidate will have at least one year of Luxury Hotel and Restaurant Front Desk, Customer Service and Sales experience, be knowledgeable about South Florida local attractions and will be able to communicate in English and understand the language.

Shift Pattern: Rotating morning and afternoon shifts throughout the week.

Pay Rate: $19.00 per hour

What will I be doing?

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• https://jobs.hilton.com/apac/en/job/HOT0BR3K/Concierge-Part-Time-Beach-House-Fort-Lauderdale-A-Hilton-Resort