Catering and Events Coordinator

The stunning Forbes 4-Star Conrad New York is looking for a Catering and Events Coordinator to join Catering and Events team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

In this role, you will be responsible for assisting and supporting several Catering & Event Managers.

The ideal candidate will have exceptional customer service skills and the ability to coordinate multiple activities with a high attention to detail.

Classification: Full Time

Shift: Various – must be available to work weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is 26.44 and is based on applicable and specialized experience and location. 

Want to learn more? Hotel Website, Instagram, Facebook, Youtube

What will I be doing?

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    To organize, plan and prioritize your duties by developing plans and goals.
•    Timely communication to internal and external clients via telephone, email, written documents or in person.
•    Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
•    Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
•    Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
•    Working with affiliate groups.
•    Assist with clients and deliver on the client’s expectations.
•    Demonstrate knowledge of job systems, products, booking systems, and processes.
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
•    Ensure high quality service by communicating and assisting others to understand the guest needs.
•    Participate in customer site inspections and assist with the sales process as necessary.
•    Other duties as necessary based on business needs
•    Regular attendance

What are we looking for?

• Minimum Years of Experience: one (1) year guest contact or customer experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• https://jobs.hilton.com/apac/en/job/HOT0BR0U/Catering-and-Events-Coordinator-Conrad-New-York