Phone Operator

Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.

Phone Operator M/F/X

As a Phone Operator, you are a true ambassador of the Victoria experience :

With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.

Summary of Responsibilities:

Reporting to the Front Office Manager, essential duties and responsibilities include but are not limited to:

• Responsible for ensuring general telephone service, establishing internal and external calls
• To have a strong knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other MHG properties
• To understand and be able to operate the telephone operator board or PBX switchboard operations and the Guest Request software
• To be knowledgeable, during assigned shift, regarding guest in house information, VIP and special attention guests, information about local events and hotel daily functions
• Answers telephone calls promptly and courteously, always with a smile, and handles guest queries following the brand standards and telephone etiquette
• https://careers.accor.com/global/en/job/phone-operator-in-victoria-golf-resort-and-spa-managed-by-accor-quar-jid-59283