Reservations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Manager

  • upervise and manage all room bookings, both local and international
  • Ensure reservation requests and emails are responded to within 24 hours
  • Handle guest requests related to room types and discounts
  • Oversee reservation entry and updates in the system (PMS)
  • Monitor travel agent allotments and overbooking situations
  • Coordinate with Revenue and relevant teams to manage availability and close-outs
  • Solve reservation-related guest complaints promptly
  • Supervise, train, and evaluate reservation team members
  • Prepare and conduct training plans and performance reviews
  • Review and improve reservation processes and SOPs
  • Generate and distribute daily, weekly, and monthly reports
  • Support the Director of Revenue in achieving occupancy and rate targets
  • Implement Six Senses standards and best practices in all reservation activities
  • Maintain effective communication with other departments
  • Uphold professionalism, team spirit, and compliance with all resort policies
  • Represent the resort positively with guests, hosts, and external partners

Requirements:

  • 3+ years in reservations, including 1 year in a leadership role
  • Strong knowledge of PMS (e.g., OPERA, MSC) and reservation systems
  • Good command of English; additional languages are a plus
  • Strong leadership, training, and team management skills
  • Experience in inventory control, overbooking management, and guest service
  • Proficient in MS Office (Excel, Outlook, Word)
  • Detail-oriented, organized, and able to work under pressure
  • Understanding of revenue reports and cost control
  • High level of professionalism and guest-focused mindset
  • Familiar with luxury hospitality standards

This position is open for Vietnamese candidates only!

 

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

https://careers.ihg.com/en/job-details/?jobref=Reservations+Manager+-+Six+Senses+Con+Dao%7cUK%7c148476#449036

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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