Guest Experience Maker

• Apply Six Senses’ vision, values, and brand standards.
• Coordinate transfers and welcome guests with drinks/towels.
• Gather vouchers, laundry items, and guest preferences.
• Input guest data, verify registration, and handle requests.
• Arrange meals, activities, and payments.
• Manage room service, IT support, and maintenance.
• Assist with spa bookings and emergency protocols.
• Prepare bills, confirm transport, and arrange luggage pickup.
• Collect feedback, update guest history, and monitor guest satisfaction.
• Maintain equipment, attend meetings, and resolve complaints.
• Provide valet, safety services, and adhere to grooming standards.
• Stay informed on events, promotions, and resort knowledge.

Requirements:

• Very good knowledge of Microsoft Software platforms.
• Basic food and beverage service including kitchen skills.
• Excellent knowledge of guest related functions and guest service.
• Strong team mentality, and willingness to be of assistance as required.
• Very good command over written and spoken English.
• A second language is strongly preferred.
• Exellent communication skill.
• Well verse with Hotel organization.
• Previous experience in a service, work-related role is a plus.

https://careers.ihg.com/en/job-details/?jobref=Guest+Experience+Maker+-+Six+Senses+con+Dao%7cUK%7c148068#448427