Front Office Control Clerk

Hilton Waikoloa Village, Vacation Ownership at Ocean Tower is looking for a Front Office Control Clerk. The property is located on Hawaii Island’s only 62-acre property with 454 guest rooms, 3 one of a kind outdoor swimming pools and 4-acres of protected lagoon.

Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite.

The ideal candidate: Have an outgoing personality. Minimal one year experience in customer service role. Hospitality experience is highly preferred. Schedule flexibility.

Shift Pattern:  AM PM

Hourly rate range:  $24.22 – $26.91

What will I be doing?

A Front Office Rooms Control Clerk is responsible for organizing and overseeing all tour group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all guest confirmed specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Provides prompt and courteous service to meet Hilton’s standards of quality. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Completes the pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Pre-blocks all specific accommodations and special requests at least 3 days prior to arrival. Prioritizes welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.  Review arrivals daily. Upgrade Gold and Diamond members when available. Review receipt setup and special requests. Complete all special services requests. Monitor out of order rooms and communicate with Property Operations and Housekeeping on their expected return for use. Relay all the pertinent group information to the GSA’s. Maintain accurate room type available through room planning and pre-arranging.
• Verifies imprint credit cards for authorization using electronic acceptance methods. Handles cash, makes change and b
• https://jobs.hilton.com/apac/en/job/HOT0BRRD/Front-Office-Control-Clerk-Vacation-Ownership-at-Ocean-Tower-Hilton-Waikoloa-Village