Reservations Agent

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

Holiday Inn Abu Dhabi, is looking for an efficient and team-oriented Reservations Agent to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets. Indulge in a variety of International flavors at the Silk Route Café. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline. Visit Hubbly Bubbly, our shisha café, for a traditional Arabic experience under the stars. Stock Burger Co. is a new casual dining concept defined by a perfect and always appealing pairing: premium burgers, craft brew, and all, in addition to meeting rooms and banqueting facilities.

What’s the job?

Under the general guidance and supervision of the DOSM, oversee and direct all aspects of the Reservations operation. Primary responsibilities include positioning hotel inventory to achieve optimum yield, overseeing group blocks, loading & maintaining rates and communicating effectively to guests in a professional manner. This position also supports the Sales Department in yielding inventory responsibilities.

A little taste of your day-to-day:

• Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
• Ensure the Hotel is actively securing the best possible Yields through following effective rate management practices.
• Ensure Inventory is effectively managed and displayed both trough the Holidex System and Opera.
• Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
• Monitor and ensure that all reservations team correspondence and guest contact is handled in a professional manner within 24 hour turnaround time.
• Ensure that InterContinental Hotels Group policies and procedures governing the reservations department are adhered to.
• Oversee the effective and accurate operation of all group reservations and FIT’s.
• Review the daily reports to ensure reservations are accurate and complete any necessary follow up.
• Ensure all reservations have an acceptable method of payment, deposits are charged where appropriate, and that this is noted in the booking.
• Ensure all rate loading requests are actioned in Opera / Holidex / Oxi and the rates database within 24 hour turnaround.
• Communicate new and current rates and any inclusions they may have, to the Reservations team, and ensure rates database is kept up to date and accurate.
• Ensure that guest history is accurately maintained and utilized.
• Ensure VIP guests are marked in the system and that any guest special requests are marked and followed through.
• https://careers.ihg.com/en/job-details/?jobref=Reservations+Agent+at+Holiday+Inn+Abu+Dhabi%7cGB%7c149088#449900