Core Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

Key Responsibilities:

• Oversee the daily operations of the Reservations department, ensuring all guest inquiries and bookings are handled efficiently, accurately, and with the utmost courtesy.
• Develop and implement strategies to maximize room revenue and occupancy, including yield management, upselling initiatives, and group bookings.
• Maintain up-to-date knowledge of resort offerings, promotions, and local experiences to personalize guest interactions and drive cross-selling opportunities.
• Analyze booking patterns, forecast occupancy, and prepare reports for senior management.
• Train, mentor, and motivate Reservations team members, fostering a culture of service excellence, teamwork, and continuous improvement.
• Ensure full compliance with Four Seasons standards, policies, and procedures, as well as local regulations.
• Collaborate with Sales, Marketing, and Revenue Management to execute promotional campaigns and manage special events or high-demand periods.
• Address and resolve guest complaints or concerns related to reservations promptly and professionally.
• Maintain accurate records and manage inventory in the property management system (PMS).
• Drive digital transformation initiatives within the reservations process, leveraging technology to enhance guest experience and operational efficiency.

Qualifications & Requirements:

• Minimum of 3-5 years’ experience in Reservations or Front Office Management within a luxury hotel or resort environment; prior Four Seasons experience is an advantage.
• Arabic Speaker, Local preferred.
• Proven leadership capabilities with experience managing teams in a high-volume, fast-paced setting.
• Strong knowledge of hotel property management systems (e.g., Opera, SynXis) and reservation platforms.
• https://careers.fourseasons.com/us/en/job/REQ10352560/Core-Manager-Four-Seasons-Resort-at-The-Red-Sea-Saudi-Arabia